Designer inspired Hollywood and celebrity style silver jewellery

Making a Purchase Information:
Do I need a credit card to make a purchase?
How do I make a purchase?
Security Policy
I am paying by credit card but I don’t have a Paypal account can I still pay?
Will I incur any extra fees from Paypal?
What is Paypal and why do you use it?

Help, Shipping and Delivery Information
How do I use Live Help?
Can you gift wrap or send a gift tag if I am buying as a gift?
Shipping and Delivery
Returns and exchanges
6 month quality warranty

Jewellery Information
Ring sizing
What is Rhodium?
How to care for your jewellery
Why Clean Your Fashion Jewellery?

General Terms
General trading terms and conditions

Do I need a credit card to make a purchase?

No, you do not need a credit card.

We also accept direct banking transfers. With this payment method you can transfer funds either online or in a branch at any Westpac bank.

Money orders are also accepted. These are available at any Australia Post shop.

At checkout you can choose your payment method and will be given more information with details on how to complete the payment depending on the payment method chosen.

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How do I make a purchase?

To make a purchase click on the “product info” button below the item you are interested in or click on the image itself.

On the next page then choose your quantity, size and colour if applicable and then click the button “add to basket” These items are now added to your shopping cart.

When you are ready to checkout, click to “view my shopping cart” on the right hand side bar or click “shopping basket” tab up the top screen.

If you want to remove any products in your cart you can do so by putting a 0 in the quantity box and then hitting the update button.

When you are happy with your shopping cart hit checkout and you will be redirected to enter your shipping information and choose your preferred payment method. Then hit the submit button when finished.

The last step is to make payment. This page will give you the details you need to make your payment. If you are paying via credit card please click on the link shown to make payment.

If you missed any information on payment details don’t worry, you will receive a confirmation email within a few minutes which will contain all the details of your order in it.

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Security Policy

All credit card payments not made via Paypal are made via the Westpac Web Advantage system. All information we collect is encrypted and transmitted to Westpac using SSL technology. For more information regarding security please read the Westpac Web Advantage Privacy Policy, at this link:

https://verifytransact.webadvantage.com.au/host/ westpac_privacy_policy.pdf

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I am paying by credit card but I don’t have a Paypal account can I still pay?

You do not need a Paypal account to pay via credit card through paypal. Just click the button that says “NO” I don’t have a Paypal account and you will be redirected through to the payment page.

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Will I incur any extra fees from Paypal?

NO we absorb all buyers fees and charges, you will only be charged for your purchase price.

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What is Paypal and why do you use it?

Paypal is a Global Trading & Financial Service used to process our credit cards. Paypal is used by some of the largest e-commerce sites in Australia and across the world. We have found it to be the most secure system we can use for your security. (Ebay and Amazon both use Paypal)
Secure Shopping
We do not store or handle any credit card details on our system. We use Paypal a Global Trading & Financial Service to process our credit card transactions. Paypal uses several mechanisms to protect the security and integrity of its customers personal information.

All your transactions with Paypal are conducted in 'secure sessions' using the financial industry's Secure Socket Layer (SSL) standards with 128-bit encryption. You should check that your browser is compatible with SSL encryption. This is often indicated by a 'closed lock' icon at the bottom of your screen.

Paypal transfers financial data securely into the Australian payments clearing system via dedicated telecommunications lines and proprietary banking software to ensure the integrity of our direct debit and credit payments. We process our credit card payments similarly.

Paypal employs qualified, independent auditors to review our security standards and practices on a regular basis to ensure that our software, operational practices and management controls meet the stringent standards of the Australian financial industry.

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Ring sizing

Please click here to visit this page to help you choose your correct ring size.

http://www.hollywoodstyle.com.au/ringsizing.aspx

We suggest the first 2 methods are the most accurate. Please make sure when using the ruler method that you measure from the very inside to the very inside across the middle.

If for some reason you do purchase the wrong size you can always return for refund or exchange. Please refer to our refund and exchange policy below for more details.

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How do I use Live Help?

Just click on the image on the right hand size of the screen and follow the prompts and we will answer any questions you may have during business hours. You can also leave a message if its offline and we will get back to you as soon as we can.

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Shipping and Delivery

We do our best to ensure all orders are shipped within 48 hours of payment being cleared. Once shipped please use the times below as a guide to how long your order should take to reach you.

At checkout you will be given a choice of 3 shipping methods:

Courier Service - this is our fastest method. You will need to make sure that someone will be at the address given during business hours to sign on delivery for your order. Some remote areas and the Northern Territory are not available within this network. Unavailable to PO boxes. Insurance and tracking on all packages

$6.95 or FREE for orders over $100AUD

Approx delivery times

QLD next working day

NSW 1- 2 working days
VIC 2- 3 working days depending on location
ACT 2 working days
SA 2 – 4 working days depending on location
WA 6 -10 working days depending on location
TAS 4 – 7 working days

*Express Platinum service - Guaranteed next day delivery with signature. Only available within the Australia Post express network, please visit the Australia Post website if you are unsure if this service is available in your area or email/live chat with us to find out if this service is available for you

$12.00 on all orders. No free shipping applies

*Australia Post Registered Post – signature on delivery required – insurance.

QLD approx 3 working days
NSW approx 3-4 working days
VIC/ACT/SA approx 5 working days
TAS 4 – 7 working days
WA 5 – 10 working days
NT 4-8 working days

$6.95 or FREE for orders over $100AUD

If you feel that your order has not arrived in the time frame you deem appropriate please contact us either via email or via the online live help during business hours and we will track and follow this up for you.

We accept no responsibility for parcels lost or damaged within the postal/courier system and any problems must be taken up with Australia Post or courier carrier. We do however track and trace parcels for you and follow up to the best of our ability.

If we find your parcel is deemed to be lost by Australia Post or courier service we will claim insurance and re issue your order.

International Shipping via Australia Post.

$15.00 worldwide

International shipping comes with insurance and a signature on delivery for your parcels security. Please allow 10 working days for delivery of most orders.

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Returns and exchanges

You may return or exchange your purchases for refund or exchange within 30 days of receipted delivery for any reason. (excluding earrings in order to preserve hygiene standards)

hollywoodstyle.com.au wants you to be a happy customer. We want you to be completely satisfied with items you receive from us and love your new jewellery. Even though we believe that our merchandise is of the highest quality available as we stock only high quality 925 sterling silver , white gold jewellery and use only the finest AAA grade simulated CZ diamonds(yes there are low grades out there) for maximum fire and brilliance.

You may return or exchange your unworn purchases for refund or exchange for any reason within 30 days of receipted delivery. If you require a refund you will be given a full refund minus shipping and handling charges. If you require an exchange you will be responsible for all extra shipping costs incurred.

Please include a note with your details as well as a prepaid bag for the new size/styles return. Alternatively we can bill you for the extra shipping or if you make another order within the system we can ship with this instead.

Unfortunately due to hygiene reasons we are unable to accept returns on all earrings and some Hollywood essentials products where stated. Earrings are still covered by our 6 month quality warranty and will be replaced if faulty.

Please note that we will only accept returns on items that have their security tags still intact, are in their original packaging and have not been worn. Items that have been worn, damaged, and/or altered will not be refunded or exchanged.

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6-month quality warranty

We are confident that Hollywood Style's jewellery is the highest quality and we offer a 6-month warranty against any manufacturing faults.

Any faulty items will be replaced. In the event that we are unable to replace the item purchased we will issue you with a store credit to the same value.

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Can you gift wrap or send a gift tag if I am buying as a gift?
Yes please just make a note in the comments section at checkout, along with the message you want to send and we will gift wrap your order for you and include a free gift tag

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What is Rhodium?
Rhodium Plating provides protection for our sterling silver and white gold jewellery, coating it to help prevent tarnish and scratches. A rhodium finish, however, is not impervious to the effects of everyday wear and abrasion. To limit wear one should avoid household cleaning, gardening, and other activities that can quickly destroy the rhodium plating, thus exposing the slightly yellow tint of the white gold or silver underneath. Even talc, which is found in many cosmetics, is known to have an abrasive effect on jewellery items.

If wear does occur, most jewellery can be re plated with rhodium at a local jeweller for a minimal cost. The plating on pendants and earrings lasts longer than on rings, as they are not exposed to friction.

  • Here are some tips for keeping your rhodium plated jewellery looking its best.
  • Do not use any abrasive cloths for polishing.
  • Do not use chemical cleaners.
  • Clean only with mild soap and water.

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How to care for your jewellery
If properly cared for, your sterling silver or simulated diamonds will retain their lustre and shine for years to come.

Silver is resistant to scratches but not scratchproof, so remove your silver when you plan on doing heavy work with your hands

  • Never immerse your silver jewellery in chlorine, salt water, mineral springs, or suntan lotion
  • Do not expose your silver to intense light for prolonged periods of time
  • Clean your silver with pads, felt or cloths that are specifically made for cleaning silver, these are available both in store or at your local Coles or Woolworths stores for a few dollars.
  • Avoid using tissue, abrasive mediums and liquid cleaners which can bleach silver jewellery
  • Regular dishwashing soap and water will also help keep your silver looking good. Remember do not dry silver off with paper towels or tissues, always use a soft cloth

Most people, even trained gemologists, can not tell the difference with the naked eye between high grade simulated cz diamonds and real diamonds.

Clean your jewellery with warm, soapy water and a soft cosmetic brush (like the type used to apply eye shadow) or a very soft toothbrush
Be sure to dry the simulated diamond to keep its brilliance and shine
Remove your rings when doing heavy work such as gardening or moving.
Keep your jewellery in a fabric-lined box for protection or in small ziplock bags

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Why Clean Your Fashion Jewellery?
Soap scum, hair, dirt, skin and grease all collect into crevasses beneath the stones
Many skin rashes are due to an accumulation of unwanted dirt on jewellery and can be avoided.

To look it's absolute best, jewellery should be cleaned regularly. Simulated CZ diamonds are as beautiful as they are because of the way they reflect light, and jewellery cleaning is the best and only way to maintain this light.

Skin oil, soap, grease or hand lotion will drastically decrease the brilliance of your jewellery. Cleaning will alleviate the problem.

With these tips, your simulated diamond and sterling silver jewellery should last you for many, many years. Enjoy your new jewellery.

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General Trading Terms and Conditions

GENERAL
We reserve the right to cancel orders at any time.
Prices and products are subject to change at any time without notice.

APPLICABLE LAW AND JURISDICTION

Hollywoodstyle.com.au is created and controlled in Queensland, Australia. All purchases are subject to the laws of the Commonwealth of Australia, and where applicable the state of Queensland. By using this site you submit to the jurisdiction of the courts of Queensland and Australia and agree that any legal action will only be commenced in these forums.

COPYRIGHT

All content on this site, including text, icons, graphics, etc are the property of Hollywoodstyle.com.au or its suppliers and are protected by Australian and International Copyright law. No part or portion of this site may be copied, sold or used in any manner for any commercial purpose without written consent.

PURPOSE OF GOODS

Upon purchase of goods, the buyer agrees to use the products only for their intended purpose. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use. Questions as to use can be directed to Hollywoodstyle.com.au via their contact details here.

CONCLUSION OF TRANSACTION

The agreement for sale is concluded only when goods are handled over to the designated carrier.
If there is any uncertainty with the terms and conditions above, please contact Hollywoodstyle.com.au before the completion of any purchase.

PRIVACY STATEMENT

At Hollywoodstyle.com.au, security and protection of our customers personal information is our top priority. We never release any information about our customers to anyone. Your information is "always" confidential.

By purchasing you have entered into an agreement and are bound by these terms and conditions.

If you do not agree with the above mentioned please discontinue use of this site.