Returns and exchanges

You may return or exchange your purchases for refund or exchange within 30 days of receipted delivery for any reason. (excluding earrings in order to preserve hygiene standards) wants you to be a happy customer. We want you to be completely satisfied with items you receive from us and love your new jewellery. Even though we believe that our merchandise is of the highest quality available as we stock only high quality 925 sterling silver , white gold jewellery and use only the finest AAA grade simulated CZ diamonds(yes there are low grades out there) for maximum fire and brilliance.

You may return or exchange your unworn purchases for refund or exchange for any reason within 30 days of receipted delivery. If you require a refund you will be given a full refund minus shipping and handling charges. If you require an exchange you will be responsible for all extra shipping costs incurred.

Please include a note with your details as well as a prepaid bag for the new size/styles return. Alternatively we can bill you for the extra shipping or if you make another order within the system we can ship with this instead.

Unfortunately due to hygiene reasons we are unable to accept returns on all earrings and some Hollywood essentials products where stated. Earrings are still covered by our 6 month quality warranty and will be replaced if faulty.

Please note that we will only accept returns on items that have their security tags still intact, are in their original packaging and have not been worn. Items that have been worn, damaged, and/or altered will not be refunded or exchanged.